[label:app_e]Can't hear the application's sound through the speakers.
When your iOS device is set to silent mode, you won't hear the application's sound through the speakers.
The Silent mode affects only the speakers. If you use a headset, sounds play through your headset, even if your device is on silent.
When you use the iPad, please turn silent mode off in Control Center.
To show the Control Center , please swipe down from the top-right corner of your home screen.
Then please turn off the bell shaped icon.
When you use the iPhone, please move the side switch so that orange isn't showing.