[label:cms_e]Text became garbled upon trialing a user account update using a CSV, and the account was not updated with the CSV.

The garbling may have been caused by the use of an incorrect character code.
Smart Catalog supports only the “UTF-8” character code.
The use of some other character code may lead to the garbling of characters. Set the character code setting to “UTF-8” and then try the update again.