SMART CATALOG

[label:app_e]The screen remains dark and there is no change on the screen in response to clicking the Play button for a pasted video on the screen.

Check for the following possible causes.

・Blocking by security software
・Failure of the video recorder (hardware or driver) on the device

If the video is not played back after these possible causes have been eliminated, check the video.
Contact Customer support and be ready to provide detailed information.