SMART CATALOG

[label:cms_e]I cannot log in to the CMS.

Check for the following possible causes.

■Check whether your ID and password are correct for the login account.Note that the system differentiates between uppercase and lowercase characters. Check that there are no one-byte spaces or other unnecessary characters.

■When a restriction has been imposed on IP addresses, check whether the IP address of the access source is different from the specified IP address.When a restriction has been imposed on an IP address, access from unspecified environments is not permitted.When you need to change an IP address, you must apply to make that change.

■Login may be restricted by the security function of a firewall.Check your network environment.